In today’s rapidly evolving work environment, skills like communication, connection, and conflict resolution – once labelled “soft skills,” are now recognized as essential to both organizational and individual success. These skills shape how we connect in meetings, emails, and informal check-ins. Just as importantly, they guide how we show up in more challenging moments – like working through tension, or navigating sensitive conversations, including those about feedback and performance. How we communicate in these moments influences everything from trust and innovation to a sense of belonging. These skills are no longer optional; they’re foundational to thriving, people-centred workplaces. 

Steven’s session explores how small but intentional shifts in how we listen, respond, and ask questions can transform workplace relationships, reduce and help resolve conflict, and build cultures where people feel seen, heard, and understood. Drawing on real-world examples, participants will reflect on practical adjustments in language and behaviour that improve communication and strengthen team dynamics.

This talk is designed for professionals at all levels – executives, people leaders, HR practitioners, and team members. Attendees will gain actionable tools to foster trust, collaboration, and resilience without relying on technical jargon. It’s not about buzzwords or formal policies – it’s about the small, everyday ways we communicate that shape how people feel, connect, and contribute at work. Through interactive discussion and accessible strategies, participants will learn how everyday communication practices contribute to a more inclusive, effective, and human workplace.